Frequently Asked Questions
How do I contact the Washington Wizards, Washington Capitals
and Washington Mystics main offices?
For the Washington Wizards please call (202) 661-5000 and for both
the Washington Capitals and Washington Mystics please call (202)
266-2200.
How can I purchase tickets to an event or game at Verizon Center?
Verizon Center is a Ticketmaster building so all tickets to all
events can be purchased either through our box office or any other
Ticketmaster outlet, online at www.ticketmaster.com or via phone
at (202) 397-SEAT, (703) 573-SEAT or (410) 547-SEAT.
How do I know if an artist will be performing at Verizon Center
and when tickets are going to go on sale?
Shows are posted on our website as soon as all the information is
confirmed for a show including tickets prices and when tickets are
going on sale. Another way to see where an artist will be performing
on their tour is www.pollstar.com.
At what age are you required to have a ticket to an event at
Verizon Center?
Children 3 years and older require tickets to all basketball and
hockey games. For Ringling Bros. and Barnum & Bailey Circus
and Disney on Ice events, children 2 years and older require a ticket,
and for The Wiggles, children 1 year and older need a ticket.
How long do concerts normally last?
Most concerts last about 2 ½-3 hours in length not including
any intermissions or set changes, and usually let out by 11pm at
the latest.
How long do family shows like the circus and Disney on Ice last?
Most family shows last about 1 ½-2 hours and normally have
an intermission.
When do doors open for an event at Verizon Center?
Doors open an hour before show time or game time.
Are cameras allowed into the building?
Video cameras and recorders are not allowed into the building for
any event. Still cameras, without detachable lenses, are allowed
for all basketball and hockey games. For concerts, the camera policy
varies from show to show.
Can I bring in my own food and beverages?
Outside food and beverages are not allowed to be brought into the arena for any event. We encourage patrons to visit one of the many restaurant options available in the surrounding area prior to attending an event or visit one of our concession stands offering a variety of food options during an event
Where can you park if driving to an event at Verizon Center?
Verizon Center has its own parking garage located on 6th Street NW underneath the building and is open for most events at a charge of $20 for event parking. The garage opens 1 ˝ hours before game/show time and closes 1 hour after the conclusion of the game or event. Maximum clearance for the Verizon Center garage is 6'8". In some instances the Verizon Center garage will be closed to the general public for events, in which case several public parking garages near the building would be viable options including Gallery Place’s parking garage on 6th Street NW and the parking garage next to Rosa Mexicano restaurant on F Street NW. There are at least 10,000 parking spaces located within blocks of the arena.
What’s the closest Metro stop to Verizon Center?
The Gallery Place/Chinatown Metro stop on the redline drops you
off right at the arena. Additional Metro stops within a few blocks
include Navy-Archives, Metro Center and Judiciary Square.
Where is the box office/will call located? What are the hours
of operation?
The main box office and will call windows are located at F Street
NW. The box office is open Monday through Saturday from 10:00 a.m.
to 5:30 p.m. and closed on non-event Sundays. An additional box
office is open on event days only at 7th and G Streets, NW.
Where are the entrances to Verizon Center?
There are two entrances to the building, the main entrance is on
F Street NW and the second entrance is located at 7th and G Streets
NW, by the Gallery Place movie theatres.
Where do they set up the stage for concerts?
Most concerts are set up in an end stage format in which case the
stage is located on the West end of the building, where the Acela
Club restaurant is located. If the concert is in the round or center
stage, then the stage will be in the middle of the floor. The seating
charts provided on the website provide a general idea of the different
seating arrangements for an end stage and center stage event.
Where is seat No. 1 located in each row/section of the arena?
How many seats are in a row and how many rows are in each section?
If you are seated in the section and looking at the floor, seat
No. 1 will be to the left hand side of that row. The same is true
of sections on the floor – if you are seated in the section
and facing the stage, seat No. 1 is to the left hand side. (i.e.
Seat No. 1 in section 200 is closest to section 229, and seat No.
1 in section 110 is closest to section 109.) The number of seats
in each row and the number of rows in each section varies according
to the capacity of the event.
For Wizards games, where are the box seats located?
The box seats for the Wizards games are located behind the baskets.
If you have a ticket in Box E, you’re behind the basket on
the East end of the building. If you have a ticket in Box W, you’re
behind the basket on the West end of the building.
How can I request auction items or donations from the Washington
Wizards, Washington Capitals or Washington Mystics?
To request an item for your auction or fundraising event from the
Washington Wizards please send in letter of request on company letterhead
4-6 weeks in advance of your event and send it to the attention
of the Wizards Community Relations department. Visit www.washingtonwizards.com
for more details under the Community Relations page.
For the Washington Capitals and Washington Mystics, requests also
must be made on company letterhead and sent in 6 weeks in advance
of your event. The letter can be mailed or faxed in to the attention
of the Capitals or Mystics Community Relations Departments. Visit
www.washingtoncaps.com
or www.washingtonmystics.com
for more details.
How can I get a backstage pass for a concert?
Unfortunately, backstage passes are not something for which you can make a request. Backstage passes are issued by the representatives of the performers just like any invitations to any private function.
It's my anniversary and/or my birthday and I'd like to have an announcement made at a concert or put up on the telescreen? Or posted on the scoreboard during a hockey or basketball game?
For concerts, special announcements are not possible as the PA system is used strictly for announcements pertaining to the show. Any telescreens that are used during a show are also brought in by the individual tours and are pre-programmed for content pertaining to the show. The scoreboard is generally not used during concerts. For hockey games, a $25 donation to Washington Capitals charities is required and at least 48 hours notice must be given. Contact Guest Services at 202-266-2350 or guestservices@washcaps.com. For basketball games, there are three ways to post a birthday message: 1: purchase a birthday package, 2: be a current plan holder or sponsor, 3: purchase an individual ticket and make a $50 donation to Washington Sports & Entertainment Charities. Please contact Customer Service at 202-661-5000.
Do you have accessible seating in all levels of the arena? What do I do if I need a sign language interpreter or have already purchased tickets to an event and now need special assistance in getting to my seats?
Yes, we do have accessible seating available in all levels of the arena. Please contact our Accessible Seating department for assistance in requesting an interpreter as soon as an event goes on sale. Our Accessible Seating department can also assist you in getting you to your seats by calling them at 202-661-5065. Please allow at least 24-48 hours for them to return your call.
What hotels are nearby Verizon Center?
The Hotel Monaco and Courtyard Marriott are located on F Street NW and the Grand Hyatt and Red Roof Inn are located on H Street NW. For more information on area hotels, please visit www.washington.org.
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